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Solutions

Management / Support

Management and supervision

Are you tackling operational difficulties, poor service levels, several customer complaints, difficulty in assessing the workload level, or unreliable forecasts on future developments?
Is it difficult for you to measure the return on investments (ROI) of your initiatives?
Do you want to regain or improve control of your daily operations and have reliable and relevant indicators?

Solutions

  • In-service support for hardware and software
  • Supervision, operation and management of centralised infrastructure or communication systems on-site and remotely
  • Dashboards according to the appropriate service level
  • Remotely management of stations and equipment
  • Installation and development on request

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Support and maintenance

Do you want to ensure that your equipment is available and swiftly restored after an incident, while ensuring reactive on-site support to your users’ questions?
Using locally-based engineers, AIRRIA implements the processes, the tools and the resources to achieve this, ensuring qualitative and quantitative reporting.
Whether customer contact is carried out by phone or face-to-face, AIRRIA’s engineers are trained in attentive listening and customer care.

Solutions

  • Maintaining prevention and remedial availability with customised service levels (4-hour, 8-hour, 1-day solutions) with a commitment to results for all types of communication equipment
  • Phone support and diagnostics directly to users
  • Entry into a monitoring system measuring service levels and providing centralised reporting
  • Support available on single or multiple sites
     

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